What to ask, and why
Can an Aurora office stay partly open during drying?
Usually. Extraction happens first, and drying and repairs can often be phased around operations. Tell the restoration company your hours, your access rules and which areas have to stay open.
Will the invoice show dates for every line item?
It should. Ask for an itemized estimate in the format your insurer uses and a dated equipment log, so you can match each charge to the day the work happened.
What if water reached the IT room or paper files?
Mention electronics, servers and paper records on the first call so they get protected or moved first. Electronics restoration may involve another vendor, so ask who coordinates it.
Should fans keep running after the floor feels dry?
Drying should stop when readings reach the goals for the materials involved. Ask to see those readings before you agree to extra days of equipment.
Are tenants and the landlord documented separately?
They can be. In apartment and multi-tenant buildings, each affected space can be documented on its own, so the owner and each tenant's insurer see only their share of the loss. Ask for that before work starts.